RCMP Admin Support - Front Counter

Lloydminster, AB, Canada
Temporary
Mid Level
RCMP Admin Support – Front Counter
 (1 Position Available)
 
Term of Employment:Casual, Continuing
Rate of Pay:Band 4: $30.24 - $33.04 per hour (Subject to CUPE 1015 Agreement)
Location:RCMP Detachment
Duties:






 		The RCMP Admin Support – Front Counter position is responsible for providing general police-based services to the public under the direction of the Manager, RCMP Admin The incumbents also provide confidential support of a highly sensitive nature to members of the RCMP Detachment.

Duties
  • Be the first point of contact for public that attend the Lloydminster Municipal RCMP Detachment.
  • Enter occurrences that are reported to the front counter into the police reporting system PROS.
  • Maintain other operational and administrative files.
  • Add, modify and remove entries from files on the Canadian Police Information Centre (CPIC).
  • Operate a CPIC terminal, police radio and related office equipment.
  • Provide coverage to the RCMP Admin Support employees during breaks.

Livescan and Fingerprints
  • Books appointments and takes civil fingerprints; processes payment for civil fingerprints.
  • Completes necessary records and forms regarding funds obtained by the Receiver General for fingerprint services.
  • Transfers prisoner photos from Livescan to PROS system for use in photo packs and photo lineups.
  • Adds and removes user privileges; trains new users including RCMP Members and Municipal employees on policy and procedures.

Administration
  • Provides support to the front counter and assistance on telephone dispatch.
  • Creates and assigns files to members as requested or required; runs queries and requests for members as requested.

Detachment Ordering
  • Maintains inventory and stock for supplies required in the office and for operational needs; submits orders as required.
  • Maintains and orders RCMP forms including: documents, ticket books, etc. for Alberta and Saskatchewan.
  • Assists with Visa logs and payment if required (holds purchasing card) and reconciles statements.
  • Ensures policy is maintained for ordering as it relates to the Standing Officer.

Other
  • Processes lost and found property that is turned over at the front counter.
  • Processes debit transactions for criminal record checks and fingerprints.
  • Determines nature of reported situation as it pertains to civil or criminal; if criminal assigns a Member for follow-up and investigation.
  • Other related duties as required.  
Schedule:
 		The position is office based and normal working hours Monday to Friday between 8:00 am – 5:00 pm with occasional requirements to work outside these hours.
Qualifications:
  • Must have completed a Grade 12 education along with post-secondary training in Office Administration, Business Administration or equivalent.
  • Previous Police administrative or Court administrative experience would be considered an asset.
  • Must possess full administrative skills in typing, dictation as well as shorthand or speed writing with a familiarization and skill in the use of microcomputers.
  • Possess strong administrative and computer skills.
  • Must have working knowledge of CPIC.
  • Excellent verbal and written communication skills are required.
  • Be able to communicate by phone, radio or in person in a clear and concise manner, sometimes under stressful circumstances.
  • Must be able to remain calm and have a consistent attention to detail during stressful circumstances.
  • Ability to multitask, and working a demanding, fast-paced environment, is essential.
  • Equivalent combinations of education and experience will be considered.
  • The successful applicant will be required to obtain the following courses within a scheduled time frame: Working Knowledge of Police Reporting and Occurrence System (PROS).
  • All applicants are subject to a skills examination with a detailed security check and clearance prior to the position start date.
Pre-Employment Requirements:
  • RCMP Enhanced Reliability Security Clearance.
  • Successful applicant must provide proof of qualifications.
  • Applicants with international education will be required to include an Academic Credential Assessment with application.
Closing Date:October 4, 2024
Posting Type:Internal & External
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